Refunds, in plain language
Last updated: November 14, 2026
Short version: you can get your full $5 back anytime before Velos launches. No questions, no hoops.
What you're paying for
Velos Chat is in pre-launch. When you pay $5 as a founding member, you're pre-ordering a product in development and locking in a price of $5/month for life (the regular price will be $10/month). Your $5 today is a one-time pre-order payment; nothing is billed monthly until Velos launches and you choose to start your membership.
Before launch
- Email hello@veloschat.com from the email you paid with (or include your Stripe receipt).
- We refund the full $5 to your original payment method, usually within 5 business days. Your bank may take a few extra days to show it.
- A refund cancels your founding-member price.
If we don't launch
If we decide not to launch Velos, we'll refund every founding member in full automatically. You won't need to ask.
After launch
Once Velos launches, you can cancel your membership anytime. We'll publish the post-launch refund terms before you're ever charged a monthly fee.
En español (resumen)
Puedes pedir tu refund completo de $5 cuando quieras antes del launch: solo escríbenos a hello@veloschat.com. Si al final no lanzamos Velos, le devolvemos el dinero a todos automáticamente.